Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
matii021113@icloud.com
Please contact us before sending any return so we can provide the correct return address and return instructions.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods
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Custom or personalized products
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Personal care goods
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once the return is accepted.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As with all returns, items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
matii021113@icloud.com